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Versa 2 touch screen not working and stuck on "Reset failed"

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‎06-27-2021 09:14 - last edited on ‎06-28-2021 17:06 by

‎06-27-2021 09:14 - last edited on ‎06-28-2021 17:06 by

Woke up to my Fitbit alarm but could not get the touch screen to work to turn it off. Tried to troubleshoot online by resetting my clock face, restarting multiple times, and now multiple attempted factory resets. Currently the screen display says reset failed and the touch screen still won't work. 

 

 

Moderator edit: subject for clarity 

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‎06-27-2021 10:49

‎06-27-2021 10:49

UPDATE: data still syncs, but display is stuck on reset failed, and the touch screen does not work at all.

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‎06-28-2021 17:05

In response to audairymaid

‎06-28-2021 17:05

Welcome to the Fitbit Community, @audairymaid.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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