09-15-2021
10:37
- last edited on
09-15-2021
16:05
by
EdsonFitbit
09-15-2021
10:37
- last edited on
09-15-2021
16:05
by
EdsonFitbit
versa 2 tracked to many floors
Moderator edit: updated subject for clarity
09-15-2021 16:04
09-15-2021 16:04
Welcome to the Fitbit Community, @turner2.
Thank you for the information provided.
Your device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. We recommend that you wear your Fitbit Versa 2 loosely during exercise.
To make sure your Watch is working as intended, I would recommend performing a restart by following these steps. For information about how accurate are Fitbit devices, you can visit this site.
If you want to remove the extra floors from your account, please visit this article, open the menu "How do I delete steps and floors in the Fitbit app?" and follow the instructions.
Please let us know if you have any questions.
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