help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 tracking heart rate but not syncing it

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-26-2020 06:14 - last edited on ‎10-27-2020 20:09 by Fitbit Moderator

‎10-26-2020 06:14 - last edited on ‎10-27-2020 20:09 by Fitbit Moderator

I normally just watch sleep data but since started walking, looked at heart rate.  My dashboard reports current heart rate but when look at graphs. It has not kept data since Oct 3rd.  Prior to Oct 3rd i got my heart rate, peak graphs with no problem.  Any ideas?  I did change band to metal.  If still reports sleep, it should report heart rate, correct?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-27-2020 20:09

‎10-27-2020 20:09

Hi @LadyBonita, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer
0 Votes

‎10-28-2020 05:58

In response to RicardoFitbit

‎10-28-2020 05:58

Ricardo:  thanks for responding.I have a Samsung A50 .. android.  Oct 21st was the last day i have the heart rate graph.  However, when i look at dashboard or Fitbit it does appear to be measuring heart rate, just not storing.I did change band to a metal band as the rubber band was holding water from washing face and making skin raw.  The metal is more feminine and does not trap water.  It does ride lower (abt 1-1/2 inch below wrist bone).I will take your advice and re-install the Fitbit android app to see if that helps.Bonita Hillmer
Best Answer
0 Votes