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Versa 2 tracking less calories burned after firmware

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‎03-02-2020 17:51 - last edited on ‎03-18-2020 17:34 by Fitbit Moderator

‎03-02-2020 17:51 - last edited on ‎03-18-2020 17:34 by Fitbit Moderator

My Versa 2 automatically updated last night to the new firmware and now my calorie count is about 1,000 less than it should be for the way. Way less than my BMR would be for this time of day. Is there any way to correct this?

 

Moderator edit: Updated subject for clarity

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‎03-18-2020 17:32

‎03-18-2020 17:32

@Jgates Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the details mentioned. It's pretty weird that your Versa 2 is tracking less calories after the firmware update. 

 

I would like you to make sure that your personal information is properly entered in your Dashboard. Keep in mind that Fitbit devices combine your basal metabolic rate (BMR)—the rate at which you burn calories at rest to maintain vital body functions (including breathing, blood circulation, and heartbeat)—and your activity data to estimate your calories burned. If your device tracks heart rate, your heart-rate data is also included, especially to estimate calories burned during exercise. The number you see on your Fitbit device is your total calories burned for the day. 

 

I would like you to let me know how many calories burned you used to get and how many you're receiving now. 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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