Versa 2 tracks heart rate intermittently

[cazasjohnston]

I bought 2 versa 2s for me and my wife. Both dont track heart rate very good. It will work for about 5 mins every hour on a good hour.  I've tried tightness,  position,  resets, heart rate off sync, on sync and even factory reset. We didn't have any trouble with our blaze watches.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @cazasjohnston, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Regarding the heart rate issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they have assisted you via chat. Please reply to them with the reference number they provided in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[cazasjohnston]

Hi I did, they said my tattoo are the issue and I'm to wear the Fitbit tighter. Absolute shocking. Paying all this money and that's the outcome.  It still doesn't work when used tightSent from Samsung Mobile on O2