help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 trouble connecting it with my phone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2020 20:14 - last edited on ‎08-13-2021 11:46 by Moderator Alum

‎06-07-2020 20:14 - last edited on ‎08-13-2021 11:46 by Moderator Alum

Hi there!

I just bought a new Versa 2 today, and have been having trouble connecting it with my phone via the app. I've already tried deleting and reinstalling the app, making sure the Fitbit itself is charged (more than 1/2 battery). This is coming straight out of the box, and I'm not sure what to do. 

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-07-2020 22:51

‎06-07-2020 22:51

Hi @maygnn 

Make sure when you are setting up the fitbit, you keep other bluetooth devices far away from your phone and the new fitbit.  I find that is usually the most common cause.  

Also turn off our bluetooth on your phone and then turn on again.  

 

Hope this helps!  

let us know if this helped you or if you have any further questions.  

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎06-07-2020 22:51

‎06-07-2020 22:51

Hi @maygnn 

Make sure when you are setting up the fitbit, you keep other bluetooth devices far away from your phone and the new fitbit.  I find that is usually the most common cause.  

Also turn off our bluetooth on your phone and then turn on again.  

 

Hope this helps!  

let us know if this helped you or if you have any further questions.  

Best Answer
0 Votes