Versa 2 turning on when in sleep mode

[Talkstocats]

I've had my Versa 2 since mid November and I've noticed a few serious problems that is making me consider returning it. After the DEC2019 firmware update my battery goes down as much as 50% just overnight while it's in sleep mode. I've also discovered that clapping, tapping, rolling over, touching the screen- all of this turns the screen on while it's in sleep mode. A lot of times in my eyes because I rest my head on my arms when I sleep. Tonight I had the almost pleasure of going to an event in a theater, and when applause was appropriate- in the dark of the theater and not at all dimmed, my watch turns on. And again. And again. Finally some incredibly pompous lady keeps huffing behind us that my watch is distracting her, I should just learn to unplug from technology, and if I can't use a phone in a dark theater I should be kicked out for using my smart watch- and lord knows she might be right because I hate it too. So I just stopped clapping. And then later was asked by a director of this event if I didn't enjoy myself because I wasn't clapping with everyone else. This is a total first world problem and I don't need to be encountering rude people because of your product, I don't need to be losing sleep because of light in my eyes, and I don't need to be concerned about charging my watch every 2 days. I turned all day sync off, I've restarted it, factory reset it, I've tried letting it just die and then charging it from nothing, I've unsycned, resynced, tried Do Not Disturb, I've changed the clock face back to just a basic screen and I've had a custom screen and the battery still does this incredibly randomly. Regardless of whatever the wake movement is, if you put the device in sleep, it should not turn on with movement- especially when it knows dang well I am sleeping because it's tracking my sleep.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Talkstocats Welcome to the Community. Sorry for the delayed reply. 

I truly appreciate the time you took to share your experience with your Versa 2 while you're sleeping and when you were at the theater. 

It's pretty weird that your Versa 2 is turning on even when you have set the sleep mode setting, which should avoid this from happening. I would like you to restart your watch and check the functionality after doing so. 

Keep me posted. I'll be around if you have any additional questions. 😺

[Talkstocats]

Apologies, I did not have "Email me when someone replies" checked and didn't see there was a reply. I'd like to direct you to the portion of my post where it says I've tried restarting the watch many times. I actually have to restart the device several times a day now. Since this new firmware update has come out, the battery life started improving, but the issue with sleep mode persisted. Cut to a few days ago when I went to take the device out of sleep mode and the entire watch interface just went black and wouldn't respond to the button, to taps, anything. The green sensor was still flashing but no response, the device was at ABOVE 50% battery, but I plugged it into the cradle anyways and the screen finally turned back on. I let it charge, it was fine. The next morning when I went to take it off sleep mode, the watch restart, and then went black, I had to do the same thing plugging it in, somehow after being at 100% the day before it was again near 50% battery, I charged it, it was fine until the night when I went to set an alarm and it went black. Today, again, not in sleep mode, the device's face just shuts off, won't respond.  And finally, today (Don't judge my sleep habits), I discovered that the Fitbit Versa 2 is even worse at math than I am- because even I know both those time spans are not 6 hours and 8 minutes, and that I did not wake up at 10:27am exactly both days. Do not tell me to just reset it or factory reset it, I've already done both of those things and I do not want to have to set everything up again for the umpteenth time.

[SilviaFitbit]

@Talkstocats Thanks for getting back. Sorry for the delayed reply. 

I appreciate the screenshot shared and the details mentioned. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.