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Versa 2 turns off and on by itself

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‎04-13-2020 04:25 - last edited on ‎04-28-2020 05:12 by Fitbit Moderator

‎04-13-2020 04:25 - last edited on ‎04-28-2020 05:12 by Fitbit Moderator

My versa 2 is brand new.   It will randomly just turn itself off and on and is constantly losing connection to iPhone.   I’m really disappointed.   I never had one issue with my Charge 2.

 

 

Moderator edit: updated subject for clarity

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‎04-28-2020 05:12

‎04-28-2020 05:12

Hi @Shellyrg45, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'm sorry to hear that your Versa 2 turns off and turns on by itself and stops connecting with your iPhone. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please restart your Versa as described in this help article. After this, try the troubleshooting steps listed in this help page in order to fix the connection issues between your watch and phone. Finally, monitor your Versa 2 and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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