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Versa 2 turns off and won't track heart rate

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‎03-17-2021 14:10 - last edited on ‎03-19-2021 19:22 by

‎03-17-2021 14:10 - last edited on ‎03-19-2021 19:22 by

My versa 2 turns off and on randomly, randomly vibrates, won’t stay connected to my phone, and the heart rate monitor will not track anything. The green light doesn’t even turn on.
I have reset my watch multiple times, done a factory reset twice now, unpaired and repaired countless times, turned on and off my heart rate monitoring. Everything that was suggested on others posts.

It seems my watch is just worthless after having it for only a year. 

 

 

Moderator edit: subject for clarity 

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‎03-19-2021 19:20

‎03-19-2021 19:20

Welcome to the Fitbit Community, @FitGirlMeg.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-16-2022 18:02

‎02-16-2022 18:02

This is currently happening to me .. I’ve had my watch for just over 2 years . I contacted Fitbit and they didn’t have an answer for me. Did you ever fix it or find out what was causing it? 

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