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Versa 2 turns off/on by itself

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‎08-27-2021 15:37 - last edited on ‎08-28-2021 16:00 by Fitbit Moderator

‎08-27-2021 15:37 - last edited on ‎08-28-2021 16:00 by Fitbit Moderator

My Versa 2 turns on and then once I press a button or touch the screen it turns back off again. I removed it from my devices and it won’t let me pair it again as it turns off the minute the code comes on the screen. It’s fully charged and I have tried restarting my phone, unpairing from Bluetooth. Everything I see on the forums isn’t working. I can’t restart factory reset it because it turns off when I try go to the settings on the device. Really sad because it is only a year old this month. 

 

Moderator edit: updated subject for clarity

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‎08-28-2021 15:59

‎08-28-2021 15:59

Welcome to the Fitbit Community, @hcasey58.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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