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Versa 2 unable to swipe or tap

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‎03-09-2020 10:50

‎03-09-2020 10:50

Problem has been intermittent for approximately a week but today it appears permanent.  Tried uninstall/reinstall, force quit, multiple attempts to sync but no change. My Versa is basically a watch at this point.  

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4 REPLIES 4

‎03-10-2020 09:23

‎03-10-2020 09:23

@Littlebirdysong Welcome! It's good that the community is growing! 

 

Let me help you with your Versa 2 screen not swiping and thank you for troubleshooting this issue. I suggest you try restarting your Versa 2 by following these instructions and see how it responds.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-10-2020 17:38

In response to AlvaroFitbit

‎03-10-2020 17:38

Thanks for this suggestion but sadly it didn’t work. I tried multiple times. Need it fixed- please.

Thank you
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‎03-11-2020 18:16

In response to AlvaroFitbit

‎03-11-2020 18:16

I’ve tried multiple restarts and I still have only a watch.  Help please- I want to get to Pandora and all the other reasons I purchased a Fitbit.

thank you

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‎03-11-2020 19:21

In response to Littlebirdysong

‎03-11-2020 19:21

I did a factory reset, installed/reinstalled the app, checked for updates - still can't swipe! Help!

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