Versa 2 unable to transfer music

[Unic]

I have a brand new Fitbit Versa 2 and I can't transfer my music from my computer to my Versa 2.

Everything works fine so I can sync my Versa 2 with my Android phone and also with the Fitbit connect app for Windows 10. So last week there was a new firmware with bug fixes and tried to install it. But with wifi it did't work and after 5% it restarts the update, so then I tried Bluetooth instead and it did work but took 10 hours to complete! Anyway it didn't solved the problem about transfering music to the Versa 2.

So I searched the forum and tried several things:

This is what I have tried:

- Installing new firmware: 35.72.1.15

- Following this manual and this one

- Check if the Versa 2 has wifi (2,4Ghz WPA2) --> yes because I can ping to the Versa 2

- Placed the Versa 2 near my router

- Restart the Versa 2 and also my Windows 10 computer

- Disabled the firewall

- Tried with the Mac but also the same problems

- Removed the Versa 2 from my account and install it again

- Turn off the Bluetooth of my phone and/or from my computer, all possible combinations

- Reinstall the Fitbit connect app

So I have ran out of ideas and I really want to have the music on my Fitbit Versa 2 so I don't need my phone while I'm running. That was the reason I bought the Versa 2. If this isn't possible I will send it back to the store and get my money back.

Ik hope someone have the solution...

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @Unic.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

For instructions on how to resolve issues downloading music to your Watch, we recommend visiting this article.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Unic]

I have contacted Fitbit support and it seems my Fitbit was broken. So I received a new one and everything is working fine now.

[EdsonFitbit]

Thanks for your response, @Unic.

I'm glad to hear that your replacement Fitbit Versa 2 is working fine.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.

[Mario1977]

Yep, does not tranfer on my Versa 2.  Piece of junk.