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Versa 2 unlock with phone

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‎12-17-2020 14:24 - last edited on ‎12-21-2020 18:09 by Fitbit Moderator

‎12-17-2020 14:24 - last edited on ‎12-21-2020 18:09 by Fitbit Moderator

Helpy vista 2 has disconnected as got new phone and tried to reset but stuck on data not. Cleared sync and retry but can't as won't. Let me add to new phone and took off old one already had to reset as was stuck on unlock from phone and wasn't registered to a phone 

 

Moderator Edit: Clarified subject

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‎12-21-2020 18:09

‎12-21-2020 18:09

Hi @Magzmc, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check the information and troubleshooting steps that are specified on our help article: How do I use the device lock on my Fitbit device? and let me know if the issue persists.  

 

I'll be here if further assistance is needed.

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