Versa 2 updated and now can’t access Account settings.

[Blackmaui]

After update can’t access Account settings.....when click on account settings the app closes

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Blackmaui.

Thank you for the information provided.

To try to resolve the issue, please try to log out from the Fitbit app by touching your profile picture and scroll down until you see the option, reboot your phone and log back in.

Hope this helps.

[Blackmaui]

Tried your suggestion. Still not working. When I click on Account, versa 2...Fitbit closes.

Sent from my iPad

[EdsonFitbit]

Thanks for the update @Blackmaui.

Our team has identified a technical issue interrupting Fitbit services, and is working to fix it. Once any update be available it will be communicated in this thread. Thanks for your patience.

See you around.

[SadeghPotter]

I've checked this thread for updates. It's mentioned there the issue is now resolved! I couldn't reply there, so I'm sending my message here.

After yesterday's update, my Versa 2 stopped syncing. I restarted my watch, then the clock went crazy and showed incorrect time. I logged out of my app then tried to log in but I was unsuccesful. After a couple of hours, the server's back so I logged in but still no syncing. I tried everything that suggested by fitbit. I even removed my watch from the app and tried to add it again. Then, I thought maybe a reset to factory can be helpful. Since then I couldn't add my watch in the app. The app founds my watch but in the next screen it can't be connected. I tried to restart my watch, turning on and off blutooth and location, uninstalling and installing app and restarting my phone but no luck!

Any recommendation? My phone has Android 10.

[EdsonFitbit]

Welcome to the Fitbit Community @SadeghPotter.

Thank you for the information provided and for the troubleshooting steps you've performed.

If you have followed these troubleshooting steps to resolve difficulties to set up without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.