Versa 2 voice recognition and response won't work

[smparker2485]

i have a versa 2 I e tried factory resetting 3 times and Fitbit has permission for app on phone, I enabled Alexa on versa and did everything the forums say to on here, I shut of both the versa and phone and. And still nothing, I e contacted fit bit on there app and on Twitter and customer support has literally taken there sweet time. I will not upgrade if they can not help with solution, I'll end up going to apple. I'm frustrated beyond belief can some one help me fix this problem

Moderator edit: format

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @smparker2485.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

If after following the troubleshooting steps provided by Customer Support you continue having difficulties, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[smparker2485]

I still have not had any help with customer service, so where to I take the watch to get fixed or looked at? HELP

[EdsonFitbit]

Thanks for the update, @smparker2485.

Customer Support has replied back to you via email a couple of days ago.

If you don't find their response in your inbox please check your spam folder.

Feel free to contact us at any time.

[smparker2485]

Still no luck with the troubleshooting s 🤷🏼‍:female_sign:so know what? I'm supposed
to just deal with the problem? This was an expensive piece not to work right

[EdsonFitbit]

Thank you for your response, @smparker2485.

The best way to get help for this problem is to chat with us online or give us a call. Our team will evaluate your warranty and will let you know how to proceed. Please click here to get connected.

If you have any question, please let us know.