Versa 2 vs Versa in swim calories

[Elanhui]

Fewer calories credited by 2 than one for same workout. No difference in calories if entered manually for distances as great as .4 miles.  Huge difference between 2 and 2.1 miles if entered manually.  Versa two usually does not get distance correct. Versa usually did. 

[SilviaFitbit]

@Elanhui It's nice to see you around. Sorry for the delayed reply. 

I appreciate the details mentioned. In this case, I would like you to confirm that you have properly set your pool length on your Versa 2. Also, please provide me with a screenshot of the data that you were receiving with your Versa 2 and the data you're receiving with your Versa. 

Keep me posted. I'll be around if you have any additional questions. 

[Elanhui]

I will try to attach two screenshots of identical workouts. One is with the Versa and the other is with the Versa 2. I had to correct the second this morning as it only credited me for 1.1 miles. I usually have to do this with the Versa 2 because it usually under calculates the distance swam. You can see that the Versa estimated a higher number of calories than the Versa 2.
I swim a little over two miles on the weekend. This is 72 laps on both occasions. The intensity is varied but the stoke is the same throughout the workout. I don’t make flip turns but they are good for an amateur who has swum over 12,000 in her 59 years. They last just long enough for me to glance at the Fitbit to see my time.
Thank you for your help.
Sincerely,

Sent from my

Moderator edit: personal info removed

[SilviaFitbit]

@Elanhui Thanks for getting back. I appreciate the details mentioned. 

Please make sure that both of your watches have the correct information entered and that you have them set up in different accounts. If you have a screenshot of the data, please attach it to your next reply. 

I'll be around if you have any additional questions. 

[Elanhui]

I only have and use one. I only have one account. I gave my old Versa away to my handyman.

Sent from my iPad

[Elanhui]

I thought I successfully attached two screenshots.   Two identical workouts but one was from the Versa back when I still used it and the other was from the Versa II.  As you can see, the Versa II awarded my more calories for the same distance and roughly the same amount of time.  The info is entered correctly.  My weight has not change by more than a pound and the pool is still 25 yards.

[SilviaFitbit]

@Elanhui Thanks for getting back. 

In this case, I would like you to restart your Versa 2 and try wearing your watch on your other wrist, keep in mind that you need to change your settings on your account too. 

Keep me posted. 

[Elanhui]

That has already been tried. I slays wear my Fitbit on my left wrist while swimming because I can’t see my right one while swimming.

Sent from my iPad

[SilviaFitbit]

@Elanhui Thank you for getting back. In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

[Elanhui]

Thank you.