Versa 2 wallet unable to pay

[chooooooh]

Hi. I'm based in Singapore and recently got my versa 2. I loaded a credit card onto it but was unable to make any payment via the tap function. It got rejected every time I try with an error message. The watch vibrates when I place it near the machine but no transaction gets through. I have tried installing and uninstalling the fitbit app, deleting and adding the credit card details and have also called the bank that this is not a card issue. Fitbit helpdesk has not been helpful (we will get back to you via email...)

Does anyone has any suggestions about any more hacks I should try?

Thanks

[EdsonFitbit]

Welcome to the Fitbit Community, @chooooooh.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the time you spent trying to get them resolved.

If after following the instructions provided by Customer Support you continue having difficulties with Fitbit Pay please let them know. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[chooooooh]

the 'best' you're referring to is them ignoring my subsequent emails after 'escalation to product team' - does this team even exists at all?

[EdsonFitbit]

Thanks for your response, @chooooooh.

I see that your case has been escalated by Customer Support. They will let you know how to proceed as soon as possible. Please keep an eye on your inbox over the next days.

Have a nice day.

[chooooooh]

I got that reply 2 weeks back and have not heard from anyone since. the team is non-existent

[EdsonFitbit]

Thanks for the update, @chooooooh.

Our team has provided a response to you 2 days ago. For more information please check your inbox.

See you around.