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Versa 2 warranty status inquiry

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‎01-12-2021 15:42 - last edited on ‎01-13-2021 05:05 by Fitbit Moderator

‎01-12-2021 15:42 - last edited on ‎01-13-2021 05:05 by Fitbit Moderator

I had my versa 2 for 27 days. The screen went white. Would not reboot or anything support told me to do. Fitbit sent me a return label and I returned it 3 weeks ago. That's 21 days. I haven’t received any info on it at all. I contacted support and they wouldn’t even tell me if they received my device. 
i am at a loss of what I should do. At this point I just want my money back!

 

 

Moderator edit: updated subject for clarity

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‎01-13-2021 05:05

‎01-13-2021 05:05

Hi @Rkstone, it's great to see you in our Fitbit Community. I totally understand how you feel about the return status of your Versa 2.

 

I was able to get in touch with our Support team and was told that they will contact you via email soon in order to follow up. We really appreciate your patience and time with this. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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