Versa 2 warranty

[Sundevil75]

Buyers beware. When you have a Versa watch that fails under warranty, which appears to be often, the replacement watch doesn’t receive a new warranty. Fitbit’s policy is, the “new” replacement watch keeps the 365 day warranty from the original purchase. The best offer they would make me on the second defective unit is a 35% discount on probably a refurbished watch.

Buh-bye Fitbit.

Moderator edit: subject updated for clarity

[Odyssey13 · Accepted solution]

Hi @Sundevil75  it's always been that way in my nearly ten years of being around the forums. You can find more information on any of these pages about the warranty information on this page - click to read.

[MarkMM]

That's pretty standard in the industry. I've never seen a Company give you a fresh new warranty if you had a claim. Your purchase date warranty continues.