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Versa 2 was acting odd this morning

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‎12-01-2021 06:41 - last edited on ‎12-01-2021 13:14 by Fitbit Moderator

‎12-01-2021 06:41 - last edited on ‎12-01-2021 13:14 by Fitbit Moderator

Hello.  
I woke up this morning to my versa 2 going crazy.  It was super bright and lines and symbols across the screen. It looked like in the movies when something was taking over your devices.    I restarted it and it flashed the glitch in the background.  All I could think of was that I was quite warm so in took it off to cool it down.  
I restarted one more time.  It seems ok now but I haven’t put it back on yet.  
mid this  something known or something that needs yo be looked into more.  

 

Moderator Edit: Clarified subject

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‎12-01-2021 13:15 - edited ‎03-05-2024 06:34

‎12-01-2021 13:15 - edited ‎03-05-2024 06:34

Hi there, @Jenebyoung. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I'm glad to hear you managed to solve the inconvenience!

We are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Versa 2. In case this happens again, please let me know and I will be glad to further investigate. 

Maria | Community Moderator, Fitbit


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‎12-06-2021 05:46

In response to MarreFitbit

‎12-06-2021 05:46

And…. It just did it again

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‎12-06-2021 07:10 - edited ‎02-14-2024 03:24

In response to Jenebyoung

‎12-06-2021 07:10 - edited ‎02-14-2024 03:24

@Jenebyoung The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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