Versa 2 was updated and now Fitbit Today has only 3 options

[SunsetRunner]

I did a factory reset on my Versa 2 to get the firmware to update so that I could change the clockface. That worked. But now Fitbit Today has only 3 options (not 7 which it had before). I've checked that there are no updates to the Versa 2 or the apps. I've restarted both the watch and the app and I've synced several times. I've even deleted the app and reinstalled it.

I've see where other people have had this issue but no solutions.

Does this go away or am I now stuck with only 3 options as opposed to the 7 before the reset?

Moderator Edit: Clarified subject

Thanks for any assistance.

[Guy_]

Normally there is a Settings function if you scroll to the bottom to add or remove items.

[SunsetRunner]

Thank you. Yes, you're right. I can go to settings but I have only three options - Activity, Hourly Steps, Heart Rate. Before the update, I could also include Water and Sleep, for example. I could have 7 selected in Fitbit Today - but now I only get 3 options.

It's like I've got an out-of-date Fitbit Today. But in my apps, there are no updates available.

Has fitbit changed the Today app to have only 3 - or should there be 7?

Thanks again.

[Guy_]

Yes that is odd as you have just done a factory reset.

There are quite a few bugs with the latest firmware, this could be one of them, wait and see if others report the same issue.

Or it could be the factory reset and update didn't go perfectly and needs to be redone, though its not recommended because it could destroy the watch altogether.

If its working otherwise, do nothing, or choose a clock face from the gallery that gives you the information you want to see. That way you don't run the risk of losing your watch.

[SunsetRunner]

Thanks - I actually just did another reset and it completely with no errors. But I've still got the same issue.  It's a brand new Fitbit Versa 2. I really liked it but fast going off it. I'm really hoping that someone can suggest a fix.

Thanks again.

[Guy_]

Thanks, Brave and Interesting! looks like it is another bug with that 35.72.1.15 firmware.

35.72.1.9 has the 7 options.

By any chance if you swipe left is there a Today app? Does it have all the options?

[SunsetRunner]

Thanks for the message. On the main clock face, if I swipe left I get:

Exercise   Time

Alarms   Spotify

--- swipe left again

Relax   Weather

Music   Wallet

--- swipe left again

Settings   Deezer

Tips   Find Phone

--- swipe left again

Agenda  Clocks

Alexa

If I swipe up to Fitbit Today

Steps (which I can left to get details)

Steps This House (which I can left to get details)

Heart Rate (nothing when swipe left)

Settings --> Activity - Hourly Steps - Heart Rate (ONLY 3 options)

Cheers

[Guy_]

Thanks for  the thorough checking - it definitely seems to be a problem with 35.72.1.15.

Probably best to contact Fitbit Support directly. They may be able to help you more.

[SunsetRunner]

I just did a live chat with customer support. The chap tried a couple of things but then said he'd have to forward the case to his team and I'll have to wait for an email.

Fingers crossed they can help. I really liked how things were with the Fitbit Today. Much less keen on it with the bug...

For anyone else having the issue, I'll post the resolution.

Thanks again.

[SunsetRunner]

Interesting that the moderator CindyMFitbit changed the subject of my message. I thought it was important to be specific and highlight that it was firmware 72.1.15 that was causing the problems. Hmm...  🤔

I'm new to Fitbit and I have to say that initial enthusiasm is on the wane.

This Versa 2 may be on its way back to Fitbit very soon...

[CindyMFitbit]

Hi there @SunsetRunner. @Guy_Thanks for your help. 

Thanks for all the details that you have shared on your post and for all the troubleshooting efforts. 

Please note that the subject on your post was modified just for clarifying purposes and I have noticed that you've been in touch with Customer Support, they have now all the details that you provided and as they have mentioned to you, they forwarded your case to our higher support team. Please stay tuned to your inbox, some will reach out to you once they have a resolution to your issue.

See you around. 

[SunsetRunner · Accepted solution]

Hi @CindyMFitbit @Guy_ 

Thanks for your messages and assistance.  I'm afraid that my Fitbit experience is going to be short-lived.

I really, really liked the Fitbit at first. But then on day 2 the functions that I found so helpful went missing. And finding a solution has so far been time-consuming and unfruitful. Yes, I could wait to see what the higher support team has to say, but honestly having seen all the unresolved issues that other customers have with their Versa 2 devices has led me to conclude that I should cut my loses and get out while the getting is good.

Thanks again for trying to help.

[Kit-Kit]

I am having the same issue and the lead board fails to open. My versa 2 is just 1 day old.

[CindyMFitbit]

Hi there @Kit-Kit.

Thanks for your reply @SunsetRunner. I'm very sorry for the experience and thank you very much for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

I hope you are able to get a response from out support team as soon as possible. 

@Kit-Kit Could you please confirm if you have tried the following to find the stats on Versa 2?

• Swipe up from the clock face on your watch to access Fitbit Today
• To reorder the tiles, press and hold a row, then drag it up or down to change its
  position
• Tap Settings at the bottom of the screen to choose which stats you see

Regarding the difficulties with the leader board, let's try a normal restart, see the instructions here. If the issue persists, please provide me with more details so I can  better assist you.

See you around.