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Versa 2 watch not showing stats

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‎07-21-2021 02:13

‎07-21-2021 02:13

App updated this morning and recording info on phone but Versa 2 watch won't show information. Have done on and off several times, reinstalled app, repaired etc etc but nothing.... help!

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‎07-21-2021 20:49 - edited ‎07-21-2021 20:52

‎07-21-2021 20:49 - edited ‎07-21-2021 20:52

Hello @Bee6734. Welcome to the community forums. 

 

I'm sorry for the experience and thank you for the information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend making sure that you have restarted your Versa 2 by following the instructions here: 

How do I restart my Fitbit device?

 

If that doesn't work, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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