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Versa 2 watch says "unlock with your phone"

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‎03-21-2024 09:35 - last edited on ‎03-21-2024 10:00 by Fitbit Moderator

‎03-21-2024 09:35 - last edited on ‎03-21-2024 10:00 by Fitbit Moderator

Versa 2 watch says "unlock with your phone "??

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‎03-21-2024 10:00 - edited ‎03-21-2024 10:06

‎03-21-2024 10:00 - edited ‎03-21-2024 10:06

Hello there @Barb490, welcome to the Fitbit Community.

Before starting with any troubleshooting, it is important to mention that you need to keep the device connected to your account. Please don't try disconnecting your Versa 2 from the account. 

Considering what you have mentioned, it seems that you entered the incorrect PIN on your watch too many times. To resolve the issue, please follow the instructions listed here: How do I use the device lock on my Fitbit device?

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