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Versa 2 weekly exercise, calories and distance tracking issues

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‎11-12-2020 02:40 - last edited on ‎11-12-2020 06:49 by Fitbit Moderator

‎11-12-2020 02:40 - last edited on ‎11-12-2020 06:49 by Fitbit Moderator

My weekly exercise has been lost and my calories are to high. My km aren't tracking. I've tried rebooting, resetting,  deleting my account and still no joy. Pls help.

 

 

Moderator edit: updated subject for clarity

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‎11-12-2020 06:49

‎11-12-2020 06:49

Hi @NicBerry, welcome to our Fitbit Community. I'm sorry to hear about the calories, distance and weekly exercise tracking issues that your Versa has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. In case the issue persists, contact them with the reference number and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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