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Versa 2 went black after factory reset...can not turn on

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‎09-01-2020 17:16

‎09-01-2020 17:16

I have had fitbit versa 2 for less than a month...has had various issues like  button would not return to clock...and spontaneously would go to  Alexa app or Relax app. I tried restart and did not help. I decided to do a factory reset to see it it would fix the problems and now completely black and will not turn on.

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‎09-02-2020 06:10

‎09-02-2020 06:10

Try a simple Restart and do it several times if necessary. If that doesn't work, contact Customer Support.

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‎09-02-2020 14:37 - edited ‎09-02-2020 14:38

In response to SunsetRunner

‎09-02-2020 14:37 - edited ‎09-02-2020 14:38

Yes I have tried that numerous times. It will not turn on.

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