Versa 2 went black and won’t restart

[steven_gillan]

My versa 2 has just the same 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @steven_gillan.

Thanks for the details shared in your post. I recommend following our troubleshooting instructions, including a restart, in Why isn't my Fitbit device's battery charging? Additionally, please connect your watch to the charging cable and confirm if it's paired to your Fitbit account:

1. Force quit the Fitbit app and restart your phone. 

2. Open the Fitbit app, tap the Today tab, and tap your profile picture.

3. Tap Set Up a Device.

4. Choose your device and follow the on-screen instructions to continue.

Hope this helps. 

[steven_gillan]

Hi lilly

I tried all your suggestions and can feel the watch vibration when the start up code is sent through but can't see it 

I purchased the watch in February so I will take it back 

Thanks for your help

Steve

[LiliyaFitbit]

Thank you for your reply, @steven_gillan.

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I appreciate the information that you'll take the watch back. If there are any difficulties, you can contact our Support team via chat or phone for further assistance. 

Have a good day.