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Versa 2 went black even with full charged

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‎07-14-2022 19:37 - last edited on ‎07-19-2022 15:52 by Fitbit Moderator

‎07-14-2022 19:37 - last edited on ‎07-19-2022 15:52 by Fitbit Moderator

My Versa 2 Hear rate , date , steps data disappeared .

The screen went black even with full charged.

 

Moderator Edit: Clarified subject and updated label

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‎07-19-2022 15:51

‎07-19-2022 15:51

Welcome to the Community, @Monrovia.

 

I've moved your post to the Other Versa Smartwatches board so you can receive more related responses. Thanks for letting us know about your Versa 2 and sharing it's fully charged. I'm sorry for this inconvenience. While checking your details I noticed you already have a case created with our Support team. They have access to your watch's behavior, so please keep an open communication with them.

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