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Versa 2 went black

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‎06-04-2021 10:35 - last edited on ‎06-04-2021 18:58 by

‎06-04-2021 10:35 - last edited on ‎06-04-2021 18:58 by

So I put it in the charger ( even though it was at 35%). Still nothing. Just a black screen. Won’t sync. Also tried holding down power button to reset but nothing. Help would be appreciated. 

 

 

Moderator edit: subject for clarity and format

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22 REPLIES 22

‎06-07-2021 06:28

In response to SunsetRunner

‎06-07-2021 06:28

I just talked to support. Went through all the things we have already grid here. My screen is still black. Was on the charger most of yesterday, and never showed any life. They did say I would be hearing from the “higher ups” about my warranty options. It is about 1.5 years old. So, year warranty is up. Looks like I wil be shopping today. Good luck everyone. I hope some of yours kick back to life.

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‎06-07-2021 10:34

In response to SunsetRunner

‎06-07-2021 10:34

Yep. 

Looks like Fitbit did updates to Versa and Versa 2 that bricked lots of watches (deliberately or not) and they don't want to try to fix them. 

 

They don't care, money is still coming in as people buy new watches. 

If I can't fix mine, I won't buy another Fitbit for sure. 

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‎06-07-2021 12:38

In response to Debosama

‎06-07-2021 12:38

If this is true, I am livid. As I was at the 13 month of a 12 month warranty 😡😡

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