Versa 2 went blank and I cannot see anything

[Trishsutz]

My screen just went blank yesterday and I cannot see anything on it. On the app I can see steps etc and can vibration when message comes but screen is black. Any advice please 

[EstuardoFitbit]

Hi @Trishsutz, welcome to the Community Forums

Thanks for bringing this to our attention and for the details that were shared in your post, I'm sorry to know that you're experiencing such an issue with your Fitbit Versa 2.

To fix it, please restart your device following the steps that are specified on this help article and let me know if the issue persists so I can further assist you.

[Trishsutz]

Hi thank you but I cannot switch it off it is black screen. I can see steps etc on app but nothing on the versa 2. I have tried changing face and nothing happened also.
Sent from my iPhone

[EstuardoFitbit]

Hi, thanks for being back into the Fitbit Community, @Trishsutz.

Thanks for confirming the steps you have done and the detail provided. 

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

[Trishsutz]

Hi yes thank you for all your help. Hope I can get back with my watch working soon.
Thank you
Sent from my iPhone

[EstuardoFitbit]

@Trishsutz I hope we can continue our fitness journey together in the Fitbit Family.

Have a great day!

[SunsetRunner · Accepted solution]

Hi my Versa 2 works perfectly for a few weeks charging properly etc screen all good and all stats measured and displayed properly THEN it will vibrate and have a black screen and become completely unresponsive! 
and if I charge it it discharges within 2 hours.By accident I found that if I left it in a drawer for a a week (so that it becomes totally discharged) I can then charge it up sync to my iPhone and it works properly again - it has done this twice now.
(it has never been in water or damaged physically).

Fitbit say it is out of warranty so will not do anything apart passing me to the Forum! What great customer service Fitbit gave!

[Trishsutz]

Thank you so much I will try it appreciate your help.
Sent from my iPhone