Versa 2 went blank and won't turn on

[aarehart]

My versa 2 went black screen overnight. It was at 73%.it won't turn back on.. I have checked for updates, quick clicked the start button,  and went through the guide on how to restart your versa 2 with no luck.  It is only 5 months old so a bit disappointed. Any suggestions? 

Moderator Edit: Clarified subject

[Pinjata]

I have exactly the same issue 😞 Has anyone figured out how to fix this problem? 

[micko361]

same problem. Very disappointing

[MarreFitbit]

Hi there, @pdnagda85 @ESD1711. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa smartwatches before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[DanielleGiles]

Same thing happened to me overnight.

My husband's is fine though?

[aarehart]

Mine has been escalated to the warranty department, fingers crossed.  Have you spoken to customer service yet?

[aarehart]

Agreed, have you spoken to customer service yet?

Update:

Absolutely the same. I received mine for Christmas, he received his for his birthday shortly after. He has had no issues and I have the black screen.

I did contact customer service, thank you for the suggestion!

Moderator edit: merged replies

[DreaBe]

What's the next step after customer service won't help? My Versa just went blank after a visit to the pool and has died on me. It worked just fine prior to that. Troubleshooting has not fixed the issue. Customer Service "assistance" was limited to telling me that the warranty department will sent me an email to tell me I'm out of luck. 

This is extremely disappointing. When you sell a watch as being waterproof it would not be unreasonable to expect it to be .. well... waterproof. No?!

[Preciousdee]

I have a similar issue. My Versa is still synced, vibrates for notifications and calls. however, I cannot see ANYTHING. I have attempted restarts several times and the screen still has a grey hue, slightly illuminated but I am unable to see any data. Has anyone gotten this resolved???

[Preciousdee]

Exactly 

[Becky1810]

I have had the same, has anyone had any luck with customer services ?

[Vlapag]

I was able to get my Fitbit fixed through chat. I reset my Bluetooth and deleted the app and reinstalled it. Then I reset the Fitbit by pushing in the left button and the lower right and boom everything is fine again