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Versa 2 went blank but still vibrates

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‎05-11-2020 02:09 - last edited on ‎06-24-2020 05:07 by Fitbit Moderator

‎05-11-2020 02:09 - last edited on ‎06-24-2020 05:07 by Fitbit Moderator

My Fitbit has a complete black screen, and vibrate every now and then when I press the bottoms. Sometimes showing a grey screen. I’ve charged it for the passed few month thinking that was the problem, but nothing has changed.  I contact Fitbit for a renewal because of the malfunction of their product. 

 

Moderator Edit: Clarified subject

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‎06-24-2020 05:13 - edited ‎09-23-2023 12:26

‎06-24-2020 05:13 - edited ‎09-23-2023 12:26

Hi there @tiah1142, welcome to the Community Forums. I'm sorry to hear that you're going though this situation. Thanks for the details provided in your post about your Versa's screen behavior and for making sure it was fully charged. 

I've seen that you contacted our Support Team after posting here but they haven't heard back from you since May 18th. If you're still having issues with the screen, please reply back to the last email you received from them so they can continue assist you. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Maria | Community Moderator, Fitbit


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