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Versa 2 white logo battery not increase after long time charging

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‎03-31-2024 15:42 - last edited on ‎04-01-2024 10:51 by Fitbit Moderator

‎03-31-2024 15:42 - last edited on ‎04-01-2024 10:51 by Fitbit Moderator

My Versa 2 shows that is charging. However the watch do not boot or incresase the battery. Just shows white fitbit log and battery at 0%

NOTE: already cleaned the charging ports and try different chargers

Moderator Edit: Clarified subject

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‎04-01-2024 10:56

‎04-01-2024 10:56

Hi there, @masin5. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not charging. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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