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Versa 2 white stripes on display

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‎08-14-2020 04:26 - last edited on ‎08-14-2020 19:43 by Fitbit Moderator

‎08-14-2020 04:26 - last edited on ‎08-14-2020 19:43 by Fitbit Moderator

my versa 2 watch displays white stripes on screen. Both horizontal and vertical. After beening able to turn de watch off and on again i reinstalled the original clockface after reading about it here. And after restarting the watch again, it look ok. Bun after a day with the original clockface i had the same problem again. What can be the problem? 

 

Moderator Edit: Clarified subject

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‎08-14-2020 19:43

‎08-14-2020 19:43

Hi @Verenice81, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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