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Versa 2 will not charge or turn on

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‎10-01-2019 17:46 - last edited on ‎10-02-2019 05:59 by Fitbit Moderator

‎10-01-2019 17:46 - last edited on ‎10-02-2019 05:59 by Fitbit Moderator

I have had my Versa 2 for less than a week.  I have tried to charge it for the first time, it will not turn on after charging.  I have tried cleaning connections, multiple USB ports etc.

 

 

Moderator edit: format

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‎10-01-2019 23:08

‎10-01-2019 23:08

Hi @LeihaJ  Try restarting your V2 several times. If that doesnt getvthe screen back on please come back here.

Restart your tracker

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Helen | Western Australia

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‎10-02-2019 05:58

In response to NellyG

‎10-02-2019 05:58

@LeihaJ welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa 2 is experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

 

I would like to follow up and would like to know if the issue persists or if it got resolved after following the restart process that shared my friend @NellyG.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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