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Versa 2 will not connect to Samsung 10

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‎07-06-2020 08:56 - last edited on ‎07-06-2020 21:44 by Fitbit Moderator

‎07-06-2020 08:56 - last edited on ‎07-06-2020 21:44 by Fitbit Moderator

my Versa 2 went flat. I have recharged it. Now it won't sync with my phone. I have tried all the hints and tips but still no success. Out of desperation I factory reset the watch....still it won't sync. I have followed the instructions on the app....help please 

 

Moderator Edit: Clarified subject

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‎07-06-2020 21:44

‎07-06-2020 21:44

Hi @Andymhill, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung phone that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Let me know if further assistance is needed.

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