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Versa 2 will not pair with Galaxy Phone

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‎12-18-2019 11:21

‎12-18-2019 11:21

I have just purchased the Versa 2. I have added the device to my account and went through the setup screens. I was able to do the initial update using my computer. I am unable to pair the Versa 2 with my Galaxy S8. I have turned off/on my Bluetooth and restarted my phone numerous times. When I try to pair I get the error "Couldn't pair device. Check settings for this device and try again. Why is it so difficult to set this up and have the two sync? Any help is greatly appreciated. Contemplating returning this watch!

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‎12-19-2019 04:35

‎12-19-2019 04:35

@MVParker, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa 2 is not pairing with your Galaxy S8. I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

 

Please restart your Versa as described in this help article. After this, follow the setup steps that are listed in this help page and see if your watch connects with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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