09-17-2020
18:52
- last edited on
09-18-2020
10:34
by
MarreFitbit
09-17-2020
18:52
- last edited on
09-18-2020
10:34
by
MarreFitbit
I recently upgraded my iphone 6s to an iphone 11 --- My versa 2 will not receive calls and text messages, however I can get notifications from my apps... Please advise what I can do ? I have done all the steps and even reinstalled everything. I haven't even had this watch a year 😕
Moderator Edit: Clarified subject
09-18-2020 11:00 - edited 09-18-2020 11:04
09-18-2020 11:00 - edited 09-18-2020 11:04
Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that your Versa 2 stopped receiving notifications after upgrading your iOS device, I understand how you're feeling. I appreciate you've already taken the time to troubleshoot this issue prior to posting here, I'll be glad to continue assisting you.
While reading your post I was wondering if you are unable to receive your iOS notifications but do receive notifications from 3rd party apps? Would you also mind letting me know if your Versa 2 is syncing to your iPhone 11? If your watch isn't syncing, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?
In the meantime, please try toggling the iMessage setting; general > Messages > iMessage and verify the `Show Previews` to be on `Always`.
I'm looking forward to your response, keep me posted.
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12-20-2020 04:20
12-20-2020 04:20
That didn’t work!