Versa 2 will not stay charged and the screen changed colors

[nwyknicks]

My Versa 2 will not stay charged and the background color has changed to an ugly brown and a mint green on the clock. I've had it just a little over a year.

Moderator edit: format

[DavideFitbit]

Hello, welcome back to the Community forums, @nwyknicks. 

Thank you for the information provided regarding the inconvenience that you're experiencing with your Versa 2. 

If this is related to the battery, please make sure that you've followed all the other recommendations provided in this article, as they have been useful for other users experiencing this problem. Keep in mind that if you turn on always-on display, Versa 2 have a battery life of up to 3 days. 

Regarding the problem with the display showing a different color, make sure that you've also completed the restart procedure described here. 

Hope this helps, I'll be around. 

[nwyknicks]

Hi.

I charged my Fitbit to 100% last night and when I woke up it was at 72%. I charged it again this morning and it is now at 62%. I received this in June or July 2020. The colors are still off. 

Moderator edit: format

[DavideFitbit]

@nwyknicks Thank you for confirming that you already tried all the steps mentioned earlier. 

In this case, since you continue to experience the same inconvenience after all the steps found in the forums, I do recommend that you get in touch with the Customer Support team so they can let you know how to proceed or provide you with further instructions. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.