Versa 2 will not sync to app after 03/20/2020

[towch]

Yes I have tried all the suggestions provided.

restart phone, restart watch, turn of phone Bluetooth, make sure no other Bluetooth is around (I went into the bushes), reset watch (even worse because now I cannot even use the watch anymore).

I noticed that my sleep was not being tracked so I went to the app. My versa 2 no longer showed up in the DEVICE section. I tried to add it back and I get to the point with it ask for the 4 digit pin. I punch in the pin and after a minute i get "Not working?" message.

I have been trying since Sunday. This is not a singular issue because I bought my girlfriend a Versa 2 as well. I asked her to look at her app and see if her watch was connected, It was not.

I asked her to try and add it, she got the same message over and over again "Not Working?"

It is not possible that our watches went bad at the same time. This seems like a software issue because they updated it last friday.

[Rich_Laue]

I don't see the Phone model @towch?

You say she tried to add, did she try to add your tracker to your account through her phone? Does she have a different phone? 

[towch]

She tried to add her tracker back to her account. She discovered that her tracker also was not connected to her app anymore, just like mine.

I have a pixel 3XL

She has a pixel 2XL

I just tried using my old LG G6 to add my tracker, same problem and error message.

[Gr8w8]

I have a versa and also have the same problem starting Sunday morning.

[towch]

@Gr8w8 any success or update on your end?

[Gr8w8]

After trying for a couple hours, in desperation I shut my phone completely
off for a couple hours. I turned it on and it worked fine. Next morning it
went out again so I once again shut my phone all the way off and after
awhile turned it on and it has been working ever since (knock on wood).
Hopefully if you are still having problems, this will work for you.

[Ghost1]

My Versa stopped syncing on 18 March. Now it won't connect to the App at all. Like you I get to put in the 4 code pin for set up amd then its says not working.

Beginning to think there is a fault in the App but with Covid 19 the chances of getting Fibit to correct it are pretty slim.

[Rhum2016]

I can sync with the Windows 10 app, but not with the phone app.

[Rich_Laue]

People really need to stop removing a non syncing tracker from their Fitbit accounts. Doing so will simply add more problems. 

[Kmor]

What do we do then if it's still a problem? I tried everything too! So frustrated right now!!!