Versa 2 will not sync to app anymore

[bubblesbec]

My versa 2 wont stay synced to the app. I have done every step - reinstalled the app, restarted phone and watch, removed it from Bluetooth etc and it just won’t stay synced to the app stopping all my notice and not showing correct time (the time slows down). I’ve only had this watch for 8 months. 

[SunsetRunner]

Hello @bubblesbec 

I see you have tried restarting both your phone and your Versa 2 as well as removing your tracker from your Bluetooth and reconnecting but it hasn’t resolved the issue. Since you already reinstalled the Fitbit App I can already assume you have the latest Fitbit App version. Have you tried changing the clock face to the original one (or any other made by Fitbit) by going through the Fitbit App?  https://help.fitbit.com/articles/en_US/Help_article/2311.htm  

If the issue persist we can try setting up your Versa 2 as a new device. You will not lose any of your data as it is stored on the Fitbit server but you will not be able to recover anything that occurred after your last successful sync. So, if possible, try and sync your Versa 2 one last time. 

To set up your Versa 2 again as a new device please follow these instructions carefully:

1. On your phone, tap Settings > Bluetooth > then tap information icon next to the name of your Fitbit device > Forget This Device if your on an iOS device or tap unpair if your on an Android device. If your Versa 2 doesn’t appear in your Bluetooth at all no worries just go to the next step. 
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version and your phone is updated as well.
4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
5. Restart your phone.
6. Restart your Fitbit if your able too:  https://help.fitbit.com/articles/en_US/Help_article/1186.htm
7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
8. Choose Versa 2 from the list and follow the onscreen instructions. When asked if you want to replace your previous Versa 2 say yes.

😃I hope this provides you with the best answer and resolves your syncing issues. Please come back and let me know how it goes.

[Jmer23]

This was happening to me the other day. With my iOS device, I needed to update my iOS. After I updated the latest phone software, it connected just fine.  Here’s hoping this can helping someone. 

[bubblesbec]

Thanks. Yes I have removed my device and started it all again after removing the app. My phone is updated and so is the app. What will happen is it will sync once in the morning and then within minutes it just won’t connect/sync anymore. So I don’t get any notifications and my time slows down. So I try all day to get it syncing again and it just doesn’t. So basically I have the wrong time all day. 

[bubblesbec]

 

[bubblesbec]

Thank you - yes I have made sure everything has been updated but I’m still having the same issue. I haven’t had the watch long either 

[bubblesbec]

Hello @SunsetRunner 

I have tried all of the recommended steps and my watch is still not working properly. 
My app will sync once first thing in the morning and then stop working. Therefore my time is delayed, I don’t receive any notifications and I just simply can’t sync at all. My iPhone is up to date and so is the Fitbit app. I’ve done everything I can and still having issues for about a week now. My watch is not even a year old either. It’s not damaged in any way. It’s just simply not syncing 😩

[SunsetRunner]

I’m sorry your still having issues @bubblesbec 

I’m reading here in the forums an increase in syncing issues since the last update. I don’t work for Fitbit nor do I have any knowledge on when a new update will become available. But if you are still having concerns I’d recommend calling Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

I’m sorry I was unable to help