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Versa 2 will not sync with my phone

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‎11-11-2020 05:58 - last edited on ‎11-12-2020 06:40 by Fitbit Moderator

‎11-11-2020 05:58 - last edited on ‎11-12-2020 06:40 by Fitbit Moderator

I haven’t used my versa 2 since october 3 and it’s currently november 11. i have spent about 20 minutes trying to get it to sync, i even am signed into my account. it still is not working. I would like some help so i can use it again.

 

 

Moderator edit: updated subject for clarity

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‎11-12-2020 06:39

‎11-12-2020 06:39

Hi @Trinity-Zucal, welcome to our Fitbit Community. I'd like to follow up and help you with your Versa 2 since it won't sync with your phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please make sure that your phone has the most recent Fitbit app version installed. After this, restart your Versa 2 as described in this help article. Finally, set up your watch from scratch as instructed in this help page and see if it connects with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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