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Versa 2 will not sync with new firmware

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‎12-10-2021 02:34

‎12-10-2021 02:34

Hi all, last sync on Versa 2 was Wednesday night and since then it has been on the icon screen prompting me to download app.

 

I have uninstalls app, connecting to my laptop, restarting phone and versa, deleted from my account but still nothing.

 

When I log in to my account through the fit bit website it doesnt allow me to sync from there.

 

Any other suggestins?

 

Thanks

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1 REPLY 1

‎12-16-2021 18:00

‎12-16-2021 18:00

Welcome to the Fitbit Community, @jesssiica.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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