Versa 2 will not transfer music

[Alishaann]

I bought a versa2 in June.  It took me about a week to successfully transfer music on my laptop to the versa.  I have been trying to do it again for about 2weeks and it will not work. It says

"could not sync because Versa 2 has disconnected"

Well I check everything and no it is not disconnect.  Still connected to the internet and bluetooth.  I have made sure everything is up to date, I have double check and yes my internet is 2.5.  I have uninstalled the app and reinstalled, turned off and on bluetooth, unpaired and repaired, I have shutdown and factory reset many times.  My computer and fitbit are on my home internet signal is great.  I have had it directly plugged in. I have made sure no other bluetooth was on.  I have also tried on other networks

I am out of options is my device just defective?

[EdsonFitbit]

Welcome to the Fitbit Community, @Alishaann.

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.