Versa 2 will not turn on. Just displays fitbit logo

[Kesorn]

For 2 days now I have not been able to turn on my versa 2. It just sits there with the fitbit logo on the screen.

Battery fully charged. 

Tried holding the button down for 30 seconds. Did nothing. 

Thanks in advance 

[JuanJoFitbit]

@Kesorn, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it only shows the Fitbit logo. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

Finally, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[Kesorn]

Thanks for trying to help. I tried this and it didn't work.

The logo just appears again.

It is really frustrating.