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Versa 2 wird heiß beim aufladen und reagiert nicht mehr

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‎08-27-2022 10:04

‎08-27-2022 10:04

Hallo,

meine Versa 2 ist seid 2 Tagen tot (keine Reaktion) und wird beim aufladen extrem heiß.

-  Neustart und synchronisieren funktioniert nicht.

Da gleiche Problem hatte ich im letzten Jahr gerade nach Ablauf der Garantiezeit. Daraufhin habe ich eine Ersatzuhr bekommen die aber auch nach kurzer Zeit nicht mehr synchronisierte und u. A. keine Schritte mehr zählte. Der Support hat mir aus Kulanz im November ein Sonderkaufangebot von Fitbit für eine neue Versa 2 unterbreitet das ich angenommen habe. Nun stehe ich wieder vor dem gleichen Problemen. Ich bin ziemlich enttäuscht und genervt von so schlechter Produktqualität für so viel Geld.

Wie bekommen ich eine vernünftige, dauerhafte Problemlösung? 

Danke für Hilfe

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‎08-27-2022 10:25

‎08-27-2022 10:25

Hello @Doro-Dsch1 

 

This particular forum is for the English language. So if you respond please translate your response in English. I translated your message as:


My Versa 2 has been dead for 2 days (no response) and gets extremely hot when charging.

- Restart and sync does not work.

I had the same problem last year just after the warranty expired. I then got a replacement watch, but after a short time it no longer synchronized and, among other things, stopped counting steps. As a gesture of goodwill, support made me a special purchase offer from Fitbit for a new Versa 2 in November, which I accepted. Now I'm facing the same problem again. I'm quite disappointed and annoyed by such poor product quality for so much money.

How do I get a reasonable, permanent solution to the problem?

thanks for your help

 

I would cease trying to charge your Versa 2 any longer and not wear it because you described your Fitbit getting extremely hot when your charging it. That behavior is certainly not normal. I’d suggest calling Fitbit Customer Service to address this particular issue. They are the only ones that can assist you with that. 

Here are ways you can contact them: 

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

 

More information can be found here: https://myhelp.fitbit.com/s/support?language=en_US

 

I wish I could offer more assistance but I can’t. I hope you can get things sorted out with Fitbit Customer Service. 

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