Versa 2 won't alert me about my notifications

[Traceymoss]

Hi, my Fitbit has stopped alerting me to calls and messages but still vibrates on reminding me to move and when I go through the menu?

I’ve tried to disconnect and re connect I’ve deleted and re installed, it’s not on DND or sleep? I’ve updated the software, I’m a little lost as to how to get it going again? 

Any help would be welcomed - thanks

Moderator Edit: Clarified subject

[NellyG]

Hi @Traceymoss Try THIS Help Article on Troubleshooting Notifications. 

[MarreFitbit · Accepted solution]

Hi there, @Traceymoss. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

As a first approach, I'd suggest following @NellyG 's tips and recommendations. However, I think the link wasn't added correctly, so check here Troubleshooting quick tips for iPhones

You can also check this help article Why didn't my Fitbit device alert me? 

[Traceymoss]

Thank you so much for your help guys but none of the below works 😭

[MarreFitbit]

@Traceymoss I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.