Versa 2 won't allow to add cards to Fitbit Pay

[Kirill123344]

Versa 2 will not allow me to pair cards to fitpay. It states that there is a problem with my financial institution verifying the card details, when I know this is not the case; as all of my banks support fitpay.

Is there something wrong with fitpay at the moment? I also have a lot of trouble when trying to create the wallet, it says that the peer has stopped the connection and unable to connect.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Kirill123344, welcome to the Community Forums. I'm sorry for the late response. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you're not using a passcoded, please set up a passcode on your phone. For Fitbit Pay to work, you phone must use a passcode.

On the other hand, If you see "Unable to add card error":

1. Can you verify that your Versa 2 is properly syncing? See How do Fitbit devices sync their data? and Why won't my Fitbit device sync?. 
2. Also, I'd like to ask the following:
   1. Restart your Fitbit and phone.
   2. Restart Bluetooth on your phone. 
   3. Force quit the Fitbit mobile app. 
   4. Try another internet connection.

Give this a go and let me know the outcome.