Versa 2 won't allow to add cards to Fitbit Pay

[Omkarkhedekar]

I recently purchased a fitbit versa 2 , and tried setting up fitbit wallet, but after a few steps a message pops up that " ypur card cannot be verified by financial institution"...i i checkd with the bank and they said that they have verified my card and details...

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Omkarkhedekar, welcome to the Community Forums. I'm sorry for the late response. Thanks for already verifying your card with the bank. 

If you're not using a passcoded, please set up a passcode on your phone. For Fitbit Pay to work, you phone must use a passcode.

On the other hand, If you see "Unable to add card error":

1. Can you verify that your Versa 2 is properly syncing? See How do Fitbit devices sync their data? and Why won't my Fitbit device sync?. 
2. Also, I'd like to ask the following:
   1. Restart your Fitbit and phone.
   2. Restart Bluetooth on your phone. 
   3. Force quit the Fitbit mobile app. 
   4. Try another internet connection.

Give this a go and let me know the outcome.