Versa 2 won't automatically recognize outdoor bike

[E.A.1976]

I recently purchased a versa 2 (I had a fitbit charge prior). I can't get the versa 2 to automatically recognize biking. I took a 2hr ride the other day and it was not recorded. I changed the time to automatically recognize at 10 minutes and then went on a 15 minute  ride and still nothing. I double checked the settings and biking is turned on as one of my auto recorded activities. What is the problem? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @E.A.1976, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2 and for trying to fix it prior to posting here. 

We've found out that some customers have a better experience with SmartTrack if they try wearing their tracker on a different wrist. Because SmartTrack recognizes activities based on the continuous movement of your arms, in some cases, changing the wrist that you wear your tracker on can improve activity recognition. You can also try restarting your watch and see how it performs afterwards. For instructions, see How do I restart my Fitbit device? 

Remember that if you change your wrist, you should also change your handedness setting. For more information on how wearing your tracker affects accuracy, please see the article How accurate are Fitbit trackers?