Versa 2 won't charge and battery is draining in less than 6 hours

[Ktmeow]

• 2 brand new versa 2 watches from day 1 wont hold charge more than 6 hrs
• Had versa before so I know how to charge them. Nothing in settings is draining battery. Really frustrated and out of the money I paid for.it. ??????

Moderator Edit: Clarified subject

[Guy_]

Hi @Ktmeow - just in case they aren't charging properly, the Versa and Versa 2 have similar but incomparable chargers so you must use the correct Versa 2 charger.

Also check the back of the watch in case there is still protective plastic covering the contacts.

If this doesn't work Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

It is perhaps a better solution than requesting a refurbished replacement for your new watch under warranty.